Custom Orders & General Enquiries — Mercer Lighting & Co

Looking for something more tailored to your space? At Mercer Lighting & Co, we offer custom lighting options designed around your room, property, and overall style. Whether it’s a modern apartment, luxury home, hotel, restaurant, showroom, office, or larger architectural project — we’re here to help find the right solution for your space.

From high ceilings and stairwells to smaller contemporary interiors, we can assist with custom fixture heights, hanging lengths, finishes, layouts, sizing, and overall design direction depending on availability and project requirements.

Every enquiry is handled personally to make the process as smooth and straightforward as possible.

When Contacting Us, Please Include:

• Order Number(s): (if relating to an existing order or product)
• Quantity Required
• Ceiling Height / Room Dimensions
• Design Style or Inspiration
• Property Type: home, apartment, hotel, restaurant, commercial, etc.
• Custom Requirements: sizing, finishes, hanging lengths, colours, layouts, etc.
• Existing Fittings & Structure Information: ceiling type, mounting points, electrical setup, or existing fixtures
• Contact Information: your name, email address, phone number, or Instagram handle

Once your request has been submitted, we’ll get back to you to discuss pricing, availability, lead times, and the best options for your project.

Please note that custom and made-to-order pieces will usually cost more and take longer due to manufacturing, sourcing, and project requirements. Lead times can vary depending on the size and complexity of the order, but custom projects typically take between 4–12 weeks for production and delivery.

Please also ensure you inform us of any existing fittings, ceiling structures, mounting points, electrical limitations, or additional attachments related to your lighting installation. This helps us minimise the risk of delivery complications, compatibility issues, installation delays, or project completion failures.

For larger statement fixtures, bespoke chandeliers, or architectural installations, accurate measurements and structural details are extremely important to ensure the safest and most suitable solution for your space.

Structural integrity and installation suitability should always be checked and approved by a qualified professional arranged by the customer before installation of any heavier or oversized fixtures. This is especially important for older properties, high ceilings, stairwell installations, or large statement chandeliers where additional support may be required.

If you are unsure about any technical requirements, our team will be more than happy to assist and guide you throughout the process.

At Mercer Lighting & Co, we believe lighting should make a space feel complete. Whether you need help choosing the right fixture or creating something more bespoke, we’re always happy to assist.

For general enquiries, support, or custom requests, feel free to contact us anytime.